Rashidah has been in service under the Ministry of Education Malaysia (KPM) since 1992. The final position held was Senior Subject Teacher for Humanities and subsequently served at the Aminuddin Baki Institute (IAB) in 2009. Has served as a senior lecturer in the e-Learning Department and Information System Development Department. The current position at the Aminuddin Baki Institute is as the Head of the Policy and Innovation Management Center. Holds certifications in Certified Assessor (2022), Certified Coach (2017), Certified Trainer (2016), ISTE-MDEC Coaching Programme (2016). With extensive experience for 14 years in e-Learning as an Instructional Designer and in training in Change Management besides technology. Involvement in innovation competitions not only as a participant but also as a judge in innovation competitions.